Issue with React Sidebar App Not Updating on Ticket/Contact Change

Product Customize x Workflows
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1

Hi,

We are developing a React sidebar app to display ticket/contact information from an API. However, we noticed that when navigating to the next or previous ticket/contact, the app does not reinitialize and continues to show the previous ticket/contact information.

Is there a way to resolve this issue? Your prompt response would be greatly appreciated, as we have a customer waiting.

Thanks,
Claret Ivin

2

Hi @Claret_Ivin,

Greetings!

You can bring all the logics to a single function to achive this

async function init() {
  client = await app.initialized();
  client.events.on('app.activated', ()=> onActivate());
  client.events.on("ticket.nextTicketClick", ()=> onActivate());
  client.events.on("ticket.previousTicketClick", ()=> onActivate());
}

onactivate => {
//  API call
// UI update
}

Hope this helps!

Thank you.
3

Hi @Bene_Immanuel,

Thanks for your help! We’ve adjusted it to fit our requirements.

Additionally, we’ve raised a query regarding serverless events. Could you take a look when possible? We are analyzing a requirement.

Issue with Serverless Events: onTicketUpdate Not Returning Data, onConversationCreate Not Triggering - Product / Customize x Workflows - Freshworks Developer Community

Thanks,
Claret Ivin