Hi Team,
I am a developer at Exsead (Freshworks Partner) and am currently investigating an issue reported by one of our clients.
For the past few days, some service request forms have not been submitting, even though all custom validation rules are being successfully passed. These forms have been working fine for years without any issues.
I have debugged the custom code thoroughly, and everything seems to be functioning as expected on our end. However, the submission still fails to proceed.
Additionally, it looks like the default submit call is not being triggered after the validation passes successfully.
Could someone from the developer community assist us in resolving this issue? Your guidance would be greatly appreciated.
Thank you!