Hello,
I’m experiencing a problem with my Freshdesk user portal redesign based on the MINT theme. The old code for displaying tickets is as follows:
<section class="ticket-page">
<div class="container">
<div class="ticket-toolbar pull-right">
<a href="{{ portal.ticket_export_url }}" data-target="#export-modal"
id="ticket-export-button" rel="freshdialog" class="d-hide"
data-submit-label="{% translate portal.tickets.submit_export %}"
title="{% translate portal.tickets.export_ticket_data %}">
{% translate portal.tickets.export %}
</a>
</div>
<div id="ticket-filter-container">
{% snippet ticket_filters %}
</div>
{% snippet ticket_list %}
</div>
</section>
When I copy and paste this section into the redesigned portal, the list of tickets displays correctly, and the export function within the toolbar works perfectly. However, the ticket_filters
snippet appears but does not function. Clicking on the filters has no effect (it seems like clicking into empty space).
I find it strange that the export functionality works fine, but the ticket filters do not. Has anyone encountered this issue before, or could someone explain why the filters behave this way in the redesigned portal?
Any help would be greatly appreciated!
Thank you!