JWT SSO not working

Product Customize x Workflows
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Hello Nelio,

Welcome to the Freshworks Developer Community :tada:

I believe we would need to understand your problem better before finding a way to help you.

  1. When you say “developers portal,” can you please expand on what portal you are referring to, with perhaps a URL of the same?
  2. Could you share briefly how you have enabled JWT SSO for your account - maybe a screenshot might help? Also, is this “account” you refer to your Freshdesk account?
  3. Does the JWT SSO work for any other logins within the Freshworks ecosystem?
  4. Do you have some logs to share with us from your end as well?

Please do help us with these details so we could visualize the problem better.

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