One of our users is encountering an issue with the Task To-Do app. Specifically, the tasks defined on the settings page are not populated in the ticket sidebar app. I contacted the user via a call to troubleshoot the issue but could not identify the cause. No errors were showing in the browser console, and the app is functioning correctly on our account.
We store these tasks using iparams, so there might be a problem with how the data is retrieved on the user’s side. Since it works fine in our environment, the issue could be related to account-specific settings or data sync.
Could you please look into this and guide how to resolve the issue? Any insight would be greatly appreciated, as this is affecting the user’s ability to manage tasks efficiently.
Hey @Kithiyon,
Thanks for bringing this to our attention.
In the customer’s instance do you see the iparams page loading with all the values and right configurations? I suspect this could be an issue with JSON parsing or mapping in the app.
All the configured tasks are listed on the settings page as expected, but they are not populated in the sidebar app. I have asked the customer for a call to troubleshoot the issue. If I encounter any difficulties with this matter, I will update it here.
The issue has been resolved. The cause of the problem was that the customer mistakenly reset their API key, which prevented the app from retrieving the iParams.
