We have a custom field called job title for the employee onboarding request. There is a custom field called Job Title as a ticket field.
We have created a onboarding request with a job Title “UPS”, is there any option to map the job title of the onboarding request to the job title of the particular onboarding requests parent ticket.
Hello @PRADEEPSARAVANA_U, the easiest way to do this would be to use a workflow automator that looks at the service item (Employee Onboarding request) and updates the value of your custom field with the “Placeholder” for the job title field from the service request form.
Here is an example of how to access the service request form field using a placeholder inside of a workflow. In this example I have a custom field called “Closing Comments” and I am accessing the “Job Title” field from my Employee Off-boarding service item.
Hope that helps!
