Freshdesk Ticket Update Webhook Automation Issue
What I’m Trying - When Ticket 1 is updated, trigger a webhook that that updates the "status " field of Ticket 2 with the same value as that of Ticket 1. In the JSON Body field, I’m entering - { “status” : {{ticket.status}} }
The Problem I’m Facing - The {{ticket.status}} value is being passed as the string (Waiting on Customer) etc. However, I need the status ID (1,2,3 etc) to be passed on the request. Only then will the status in Ticket 2 get updated successfully.
Any help here will be super useful.