We use Freshdesk for our mobile game.
In the game’s settings menu, there’s a button that opens the URL for the Freshdesk web portal. From there, players can explore our FAQ or submit a new ticket.
When they submit a ticket, we need to collect their customer ID so we can access their account and fix their problem.
Currently, players are expected to copy/paste the customer ID from the game into the ticket creation form. This is far from ideal and leads to many errors and wasted time.
What would be a better way to collect this ID without the customer intervention?