[RESOLVED] INC-12 - Partial Outage - Marketplace App Gallery and App Management Portal

Happening Incidents
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1

Partial Outage

Incident ID: INC-12
Date & Time: Thu, 02 Sep 2021 10:00:00 GMT
Product: All Products
Region affected: US Region
Impact Area: Marketplace App Gallery and App Management Portal

Due to an ongoing issue with our Authentication platform, all the accounts with Freshworks Organization V1 are affected and the authentication will not work on Freshworks App Gallery and App Management Portal. Accounts migrated to Freshworks Organization V2 will work fine. The relevant platform engineers are looking into it. Updates to follow.
3

Update: [RESOLVED]

Date & Time: Thu, 08 Sep 2022 18:56:00 GMT
Duration of the incident: ~7 days

The issue is resolved now. All the developer platform services are working without any authentication issues with V1 Freshworks Organization.