[RESOLVED] INC-15 - Partial Outage - All Product Events

Partial Outage

Incident ID: INC-15
Date & Time: Tue, 20 Dec 2022 18:00:00 GMT
Product: Freshdesk
Region affected: IND
Impact Area: All Product Events

Due to an issue related to a new update to the system, product events were not being delivered for an extended period to apps built for Freshdesk for customers hosted in our India data centre. We have resolved the issue and all pending product events are currently being delivered. There is a backlog of events that have piled up and are also being delivered.

Update: [RESOLVED]

Date & Time: Wed, 21 Dec 2022 03:25:00 GMT
Duration of the incident: 9 hours and 25 minutes

The issue is resolved and started delivering the product events to the apps. At 2022-12-21 05:45 AM GMT, the backlog of events are delivered completely.