Screenshots are not displayed on the receivers e-mail

Product Customize x Workflows
1

Hello, I have a problem because screenshots sent from Freshdesk Ticket Reply System are not displayed at the recipient.

In frontend I can see the screenshot, here is an example

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image1340×729 59.6 KB

When the recipient opens it, he sees only boxes with images and the X sign.

image
image981×497 11.5 KB

3

Did this ever get figured out. I’m seeing this issue as well. Inline attached images are not showing in the ticket email but normal attachments will show a link to load.