I am trying to find wat to send a Private Note using an API call (or another method) to an external system. In this case it’s Jira. In using a Web Request in the Workflow Automator to do this.
The problem is that there is no Placeholder in the Workflow Automator for ‘Last Private Note’. There is one for ‘Last Public Note’ though. We can’t use a Public Note because these conversations are internal and should not be available to our customers.
Can anybody suggest how we could get a Private Note sent from an Incident to an external system?
Please note we have looked at the Jira Integration App and it does not meet our needs.