403 Error (Forbidden)

App Platform
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1

Hi everyone,

I’m experiencing an issue while uploading and testing my custom Freshdesk app. The app builds and uploads successfully using fdk pack, but when trying to launch it in the ticket sidebar, the app fails to load and the browser console shows the following error:

pgsql

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GET https://<domain>.freshdesk.com/custom_apps/<app_id>/app/index.html 403 (Forbidden)

What I’ve done so far:

  • The index.html is located in the app/ folder of the source project.
  • My manifest.json originally had this line:
    "url": "/app/index.html"
    but I’ve updated it to:
    "url": "/index.html"
    as recommended.
  • I’ve confirmed that index.html is included in the root of the packaged .zip file.
  • The icon path was also corrected from /app/images/icon.png to /images/icon.png.

Despite all this, I’m still getting the 403 Forbidden error when the app tries to load index.html.

Is there something I’m missing regarding access permissions or packaging requirements?

Thanks in advance for any help!