403 error with Postman and FreshService

Product
1

Hi, I can’t get the authorisation for FreshService working with Postman - receive 403 error. Using the API key works fine with curl but not with Postman. Screenshot is below (obviously not the actual API Key in the Value field).

I’ve tried:

  • just the key
  • key:X
  • base64 encoded versions of the above

image
image2016×1164 182 KB

2

Try one of the following:

  • Set the Authorization type to “Basic Auth”. Pass the API Key as Username and just “X” as Password
  • Import the cURL into Postman via Import(Top Left corner) -> Raw text
3

Assuming Freshdesk API is the same, here’s what works for me

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image1406×624 57.8 KB

4

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image1377×921 62.1 KB

5

Works fine, thanks :grinning:

1 Like
6

That works well, thanks :grinning:

7

wow… this seems to be very insecure.
You just need the API key and pw is x for all customers world wide?

Please tell me this will be improved with OAuth or bearer token in the future??

8

Totally agree! @Matthias