500 Error when calling admin/ticket_fields

App Platform
,
1

I am trying to call https://{{domain}}.freshdesk.com/api/v2/admin/ticket_fields where domain is my test domain but I keep getting a 500 error from the API. It works fine in Postman but not from the platform where I am making the call.

3

@RobAtOpinyin

can you please provide the code here you are trying to call that API in?

4

Hi @Umar

I am calling it from a Power Apps Custom Connector which is a low code environment so I can’t access the code that makes the call.

5

I would say plesae try removing “admin” from the call.

Try this https://{{domain}}.freshdesk.com/api/v2/ticket_fields

6

That works fine but the payload does not have all the information I need. I can only get that if I call it with admin in the call.

7

Well, that would be good if you can tell what information you are looking for which is not there with this call above.

8

Details of fields that have been archived. These do not appear in the call that does not have admin in it.

9

Alright, its my guess if you try section mapping that would help.

‘https://{{domain}}.freshdesk.com/api/v2/admin/ticket_fields?include=section’

response will be like:


[
{ 
      "id":20,
      "name":"cf_product_category",
      "label":"Product Category",
      "label_for_customers":"Product Category",
      "position":3,
      "type":"custom_dropdown",
      "default":false,
      "customers_can_edit":true,
      "required_for_closure":false,
      "required_for_agents":false,
      "required_for_customers":false,
      "displayed_to_customers":true,
      "created_at":"2019-12-16T07:12:07Z",
      "updated_at":"2019-12-16T09:35:26Z",
      "has_section":true,
      "sections": [
         {
            "id": 1,
            "label": "Ecosystem Type",
            "parent_ticket_field_id": 12,
            "choice_ids": [
               6
            ],
            "ticket_field_ids": [
               17,
               18,
               27
            ]
         }
      ]
   }
]
10

Hi @Umar

I tried adding section mapping and I still get a 500 error.

11

@RobAtOpinyin

Can you please share a screenshot where you mapping this API in power apps?

12

Hi @Umar

Are you familiar with creating Power Apps Customer Connectors? If not screen shots probably won’t help.

This call works fine in the custom connector:- https://opinyin-dev.freshdesk.com/api/v2/admin/groups

But this one generates a 500 error:- https://opinyin-dev.freshdesk.com/api/v2/admin/ticket_fields

Do you log 500 errors?

13

This is the error message I get back. It just occurred to me that it might not be one of yours.

{
  "message": "We're sorry, but something went wrong."
}
14

Hi @Umar

I have just identified its not a Freshdesk issue. Thanks for help with this and apologies for taking your time up. :frowning:

15

This was not a Freshdesk issue.

16

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