500 error when creating scheduled event

App Platform
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1

I am getting a 500 error when trying to schedule an event but only when some of the fields in the data JSON structure contain Asian character set characters.

here is an example of the JSON

{ ticket_id: 1234, email: 'someone@email.com', canned_detail: { a_n: 'Agent', a_e: 'agent@email.com', g_n: 'Services', r_fn: '黄', r_ln: '', r_n: '黄' }, language: 'en' }
2

Hey @RobAtOpinyin,
Just confirming if this is only for Asian characters or any special character in the data.

3

Hi @zach_jones_noel. We have only seen this with Asian characters.

4

Thanks for confirming, let me check and get back to you.

5

Hey @RobAtOpinyin,
We are looking into this issue, thanks for bringing it up.

Will get back to you with an ETA soon.

6

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