We are using FreshChat widget in our applicaiton, we wanted to add an option for the user to request for a callback from us. Is there any existing functionality/add-on that we could use to add this functionality such that this request gets logged in freshchat.
Thanks in Advance.
Hey thanks for reaching us through forum. Given this is a feature related to Freshchat, we would recommend to reach out to product experts through support@freshchat.com. Hope it helps…! 
Greetings,
R.Chandiramouli
We tried connecting with the Freshchat team to help you out on this. Unfortunately, we haven’t received any response from the team. I recommend you raise a ticket with support@freshchat.com including the link to this topic for additional context.
cc: @aswinvb