Hi, can somebody please help me.
I have setup a custom policy for only my contacts. (Agents policy is working great).
When i use the custom URL created as part of the policy
(https://<client_id>.freshworks.com/login/auth/contacts), I get the following error: {"error":"access_denied","error_description":"Access Denied"}
By any chance do you happen to have any insights to help @Stephen_Lears here?
Hi @Stephen_Lears ,
When you are trying to access the custom policy URL, client_id and redirect_uri are the mandatory query parameters that needs to be passed. So the url will be like
https://<client_id>.freshworks.com/login/auth/contacts?client_id=<client_id>&redirect_uri=<redirect_uri>.
The values for these params will be given by the products for which the custom policy was created.
@Saif Please help them get these values from the products team.
Would you please let us know which product you are working with? I see it’s over 15days. Do you still need help?