We have implemented Project Management and are astounded that this functionality is not an integrated part of the mobile app. I found an old listing for this request with no response after 365 days (from Freshservice) so it was automatically closed. @Mitek_Demo @ufasta_admin are there plans to implement this functionality?
@jlwilliams , @Mike_Fahey Trying to revive your request. Not sure if you ever got a response!
I got no response. I don’t believe in my opinion freshservice listens to its customer.
The fact that its simply “missing” from the mobile app is a huge “missing functionality” request. These inconsistences from web to mobile make us not use mobile and projects.
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That is really disappointing. Some vendors are much better at listening to customers.
I got the canned response:
Greetings!
Thank you for contacting the Fresh Service Support Team and sharing your frustrations with us. My name is Likitha, and I will assist you with your query.
I genuinely apologize for the inconvenience you’re experiencing with the missing projects in the mobile app. I understand how critical it is for your workflow to have consistent functionality across platforms, and I can see why this situation would be so disheartening.
I want to assure you that your feedback is valued, and I’m committed to addressing your concerns. The inconsistencies between the web and mobile versions have clearly impacted your experience, which is not what we strive for. I regret that your previous feature requests have not been adequately addressed, and I appreciate your patience as we work to improve.
I will ensure your voice is heard and that we take meaningful action on these issues. We genuinely want to support your needs and retain your trust.
I would like to inform you that you’ve requested a valid feature request. I’ll go ahead and pass this feedback to our product team. The request will be evaluated based on some of these parameters:
- The technical feasibility of building the feature.
- The demand for the feature.
- Alignment with the current product road map.
Please note I won’t be able to provide you with an ETA on when the feature will be rolled out. However, we will be sure to let you know if this is implemented in the future. We can link this request to an enhancement tracker to let the product team know the demand for this request.
Please feel free to reach out directly if you’d like to discuss this further or if there’s anything specific you’d like me to address. Thank you for giving us the opportunity to make this right.
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