Ideas

feedback-loop We want to make this forum as developer-friendly as possible. This category helps us source ideas from the community and refine them to features and improvements to bring back to the community.

Topic	Replies	Views	Activity
About the Ideas category Ideas	0	951	December 23, 2019
Change onExternalEvents timeout & enable custom responses feedback-loop seeking-opinions , middleware	15	2528	July 25, 2022
Fix custom field usage for Assets in FreshService - display_id is not available Ideas rest-api , freshservice	8	1920	September 22, 2025
Server Method Invocation Timeout Ideas freshworks-cli , serverless	12	1288	December 24, 2021
onTicketUpdate works only for ticket properties, but not works for custom fields in serverless app Ideas serverless	5	1409	June 21, 2021
Show Apps based on agent's role feedback-loop seeking-opinions	2	785	November 30, 2021
Integrate Kandji MDM assets with Freshservice Ideas freshservice , integration	3	698	November 14, 2024
Bring async/await support to FDK feedback-loop incorporated	16	3616	November 17, 2021
Request for a bunch of enhancements to fdk Ideas freshworks-cli	1	804	December 11, 2020
API for uploading images for Freshdesk solution article Ideas freshdesk	12	2905	October 14, 2024
Get detailed status history/ticket activities of a Freshdesk ticket via API Ideas rest-api , freshdesk , activities-api	12	7149	January 26, 2024
Updating settings does not reflect on app until hard reload the page feedback-loop seeking-opinions	14	2715	June 14, 2023
Is there any possibility to add onAppUpdate, onAppSave events in app setup events and API for checking the user's current pricing plan in Freshdesk? Ideas freshdesk , middleware	6	1183	September 8, 2022
[Feature] Show number of installs an app has in the marketplace gallery Ideas	2	665	February 13, 2022
Request child ticket information in the onTicketCreate event payload Ideas serverless , freshdesk , backend-events	3	863	August 2, 2021
Restrict the app to certain roles / groups during app installation Ideas iparam	0	742	May 31, 2021
Ability to install Applications for specific Agents Ideas freshservice , marketplace-app	0	737	July 31, 2020
Feature Request in Crayons UI feedback-loop seeking-opinions	3	1153	April 28, 2020
Is it possible to get all Users/Owners roles using Freshworks API Ideas freshsales-suite	5	1068	February 24, 2023
Subject or Description Update Event Ideas freshservice	4	807	June 23, 2021
Unable to validate, pack and submit a config-only app Ideas freshworks-cli	2	912	March 11, 2021
Resize width of CTI app widget Ideas freshworks-cli , cti	3	703	March 2, 2021
Behavior difference in running CTI App locally Ideas interface-method , freshworks-cli , cti , freshdesk	0	622	February 8, 2021
Support for environment variables in serverless apps Ideas serverless , freshworks-cli	3	925	December 15, 2020
Freshservice Developer Documentation Update Ideas serverless , freshworks-cli , freshservice	1	690	May 14, 2020
How to update custom fields of Asset Types using REST API? Ideas freshservice , rest-api	7	2867	January 2, 2024
Sample code for using react in custom installation page Ideas app-installation , react , freshworks-cli	13	1150	April 20, 2023
APIs for Freddy Self Service not available? Ideas freshdesk	2	727	July 12, 2021
Server Method Invocation taking way too long on cold start Ideas smi	0	645	February 11, 2021
Unlock or increase max height of the app in ticket_sidebar Ideas freshdesk	3	739	October 9, 2024