Ideas

feedback-loop We want to make this forum as developer-friendly as possible. This category helps us source ideas from the community and refine them to features and improvements to bring back to the community.

Topic	Replies	Views	Activity
About the Ideas category Ideas	0	782	December 23, 2019
Change onExternalEvents timeout & enable custom responses feedback-loop seeking-opinions , middleware	15	1945	July 25, 2022
Server Method Invocation Timeout Ideas freshworks-cli , serverless	12	961	December 24, 2021
onTicketUpdate works only for ticket properties, but not works for custom fields in serverless app Ideas serverless	5	1133	June 21, 2021
Show Apps based on agent's role feedback-loop seeking-opinions	2	588	November 30, 2021
Fix custom field usage for Assets in FreshService - display_id is not available Ideas rest-api , freshservice	7	913	April 24, 2024
Bring async/await support to FDK feedback-loop incorporated	17	2892	November 25, 2021
Request for a bunch of enhancements to fdk Ideas freshworks-cli	1	630	December 11, 2020
API for uploading images for Freshdesk solution article Ideas freshdesk	11	2210	July 24, 2023
Is there any possibility to add onAppUpdate, onAppSave events in app setup events and API for checking the user's current pricing plan in Freshdesk? Ideas freshdesk , middleware	7	958	October 26, 2022
[Feature] Show number of installs an app has in the marketplace gallery Ideas	2	511	February 13, 2022
Request child ticket information in the onTicketCreate event payload Ideas serverless , freshdesk , backend-events	3	684	August 2, 2021
Ability to install Applications for specific Agents Ideas freshservice , marketplace-app	0	601	July 31, 2020
Feature Request in Crayons UI feedback-loop seeking-opinions	3	959	April 28, 2020
Detect app was disabled Ideas freshworks-cli , serverless , freshdesk	3	610	September 14, 2023
Updating settings does not reflect on app until hard reload the page feedback-loop seeking-opinions	14	2124	June 14, 2023
Is it possible to get all Users/Owners roles using Freshworks API Ideas freshsales-suite	5	700	February 24, 2023
Restrict the app to certain roles / groups during app installation Ideas iparam	0	609	May 31, 2021
Unable to validate, pack and submit a config-only app Ideas freshworks-cli	2	737	March 11, 2021
Resize width of CTI app widget Ideas freshworks-cli , cti	3	557	March 2, 2021
Behavior difference in running CTI App locally Ideas interface-method , freshworks-cli , cti , freshdesk	0	518	February 8, 2021
Support for environment variables in serverless apps Ideas serverless , freshworks-cli	3	742	December 15, 2020
API for downloading the print preview of the ticket Ideas rest-api , freshdesk	5	1232	December 9, 2020
Get detailed status history/ticket activities of a Freshdesk ticket via API Ideas rest-api , freshdesk , activities-api	12	4460	January 26, 2024
How to update custom fields of Asset Types using REST API? Ideas freshservice , rest-api	7	1910	January 2, 2024
Sample code for using react in custom installation page Ideas app-installation , react , freshworks-cli	13	868	April 20, 2023
Access Projects in FreshService Mobile App Ideas freshservice	3	571	March 21, 2023
APIs for Freddy Self Service not available? Ideas freshdesk	2	583	July 12, 2021
Subject or Description Update Event Ideas freshservice	4	650	June 23, 2021
Server Method Invocation taking way too long on cold start Ideas smi	0	490	February 11, 2021