Ideas

feedback-loop We want to make this forum as developer-friendly as possible. This category helps us source ideas from the community and refine them to features and improvements to bring back to the community.

Topic	Replies	Views	Activity
About the Ideas category Ideas	0	953	December 23, 2019
Change onExternalEvents timeout & enable custom responses feedback-loop seeking-opinions , middleware	15	2535	July 25, 2022
Fix custom field usage for Assets in FreshService - display_id is not available Ideas rest-api , freshservice	8	1928	September 22, 2025
Server Method Invocation Timeout Ideas freshworks-cli , serverless	12	1289	December 24, 2021
onTicketUpdate works only for ticket properties, but not works for custom fields in serverless app Ideas serverless	5	1414	June 21, 2021
Show Apps based on agent's role feedback-loop seeking-opinions	2	786	November 30, 2021
Integrate Kandji MDM assets with Freshservice Ideas freshservice , integration	3	698	November 14, 2024
Bring async/await support to FDK feedback-loop incorporated	16	3622	November 17, 2021
Request for a bunch of enhancements to fdk Ideas freshworks-cli	1	807	December 11, 2020
API for uploading images for Freshdesk solution article Ideas freshdesk	12	2918	October 14, 2024
Get detailed status history/ticket activities of a Freshdesk ticket via API Ideas rest-api , freshdesk , activities-api	12	7152	January 26, 2024
Updating settings does not reflect on app until hard reload the page feedback-loop seeking-opinions	14	2722	June 14, 2023
Is there any possibility to add onAppUpdate, onAppSave events in app setup events and API for checking the user's current pricing plan in Freshdesk? Ideas freshdesk , middleware	6	1185	September 8, 2022
[Feature] Show number of installs an app has in the marketplace gallery Ideas	2	667	February 13, 2022
Request child ticket information in the onTicketCreate event payload Ideas serverless , freshdesk , backend-events	3	866	August 2, 2021
Restrict the app to certain roles / groups during app installation Ideas iparam	0	744	May 31, 2021
Ability to install Applications for specific Agents Ideas freshservice , marketplace-app	0	740	July 31, 2020
Feature Request in Crayons UI feedback-loop seeking-opinions	3	1154	April 28, 2020
Is it possible to get all Users/Owners roles using Freshworks API Ideas freshsales-suite	5	1073	February 24, 2023
Subject or Description Update Event Ideas freshservice	4	811	June 23, 2021
Unable to validate, pack and submit a config-only app Ideas freshworks-cli	2	912	March 11, 2021
Resize width of CTI app widget Ideas freshworks-cli , cti	3	708	March 2, 2021
Behavior difference in running CTI App locally Ideas interface-method , freshworks-cli , cti , freshdesk	0	625	February 8, 2021
Support for environment variables in serverless apps Ideas serverless , freshworks-cli	3	927	December 15, 2020
Freshservice Developer Documentation Update Ideas serverless , freshworks-cli , freshservice	1	691	May 14, 2020
How to update custom fields of Asset Types using REST API? Ideas freshservice , rest-api	7	2875	January 2, 2024
Sample code for using react in custom installation page Ideas app-installation , react , freshworks-cli	13	1154	April 20, 2023
APIs for Freddy Self Service not available? Ideas freshdesk	2	730	July 12, 2021
Server Method Invocation taking way too long on cold start Ideas smi	0	647	February 11, 2021
Unlock or increase max height of the app in ticket_sidebar Ideas freshdesk	3	742	October 9, 2024