I am developing a custom app for freshdesk that displays some additional information about the support portal article that an agent is currently viewing. The app-sdk version is 3.0, and the placeholder is cti_global_sidebar. How can the app understand if it is accessed when a support article is being viewed and what is the article_id (or the window location URL)?
Below is my manifest.json
{
"platform-version": "3.0",
"modules": {
"support_portal": {
},
"common": {
"location": {
"cti_global_sidebar": {
"url": "index.html",
"icon": "styles/app-icon.svg"
}
}
}
},
"engines": {
"node": "18.18.2",
"fdk": "9.3.1"
}
}
Any help is appreciated.