Accessing Attachments from Notes and Merged Tickets

App Platform
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1

I am developing a FreshDesk app using platform-version 2.3 and fdk version 9.0.6.
Within my code I am using client.data.get('ticket') to identify all of the attachments present in the ticket. I noticed that the attachments property does not contain attachments within notes or tickets that have been merged into the current ticket. How do I obtain the full list of attachments including those within notes and merged tickets?

2

Hi @Don_Bigler,

Greetings!

You would have to loop through all the conversations to accumulate all the attachment data.

Hope this helps.

Thank you.

3

I see it looks like I will have to make an API request: Freshdesk

4

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