Accessing Attachments from Notes and Merged Tickets

I am developing a FreshDesk app using platform-version 2.3 and fdk version 9.0.6.
Within my code I am using'ticket') to identify all of the attachments present in the ticket. I noticed that the attachments property does not contain attachments within notes or tickets that have been merged into the current ticket. How do I obtain the full list of attachments including those within notes and merged tickets?

Hi @Don_Bigler,


You would have to loop through all the conversations to accumulate all the attachment data.

Hope this helps.

Thank you.

I see it looks like I will have to make an API request: Freshdesk