Hello,
Please add support to use the “include” query parameter to include requested items when getting tickets with the API. I specifically mean the query param mentioned here: https://api.freshservice.com/#view_a_ticket
I understand there is a separate endpoint to get requested items:
https://company.freshservice.com/api/v2/tickets/{id}/requested_items
The problem is that you can easily hit rate limits if you need to get the requested items for 100s - 1000s of tickets, as opposed to just having them already included when calling into the endpoint that gets tickets with filtering:
https://company.freshservice.com/api/v2/tickets/filter?
Thank you,