Hi, My query is, when i am creating a note via API (Create a note)and giving a parameter attribute name “user_id” it works perfect with admin role & agent role. But when i am login with another admin role and does not change Admin API Key from installation screen and try to add note via APP then no…

Adding note in freshdesk

samuelpares (Samuel Pares) June 1, 2021, 11:38pm 3

It is not possible to post public notes on behalf of another admin/account admin with one admin’s API key.
It’s well explained in this another topic:

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