Adding Text to the Threads Editor Using a Custom App

App Platform
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1

Hi!

We’ve developed a custom app that successfully inserts text into the reply editor of a ticket using the following code:

client.interface.trigger("setValue", {
    id: "editor",
    text: "text",
    replace: true,
    position: "end"
}).then(function(data) {
    console.log('Success:');
}).catch(function(error) {
    console.error('Error');
});

With the introduction of the “Threads” feature, we’d like to extend this functionality to add text into the threads editor as well. Could you please guide us on how to achieve this?

Looking forward to your insights. Thanks in advance for your help!