One of the Freshservice customers wanted to understand whether the API supports the below filter which includes NOT IN, LIKE, etc.
Status NOT IN (‘Resolved’,‘Closed’, ‘Cancelled’)
AND OwnerTeamValue = ‘Retail Systems Operations’
AND (Owner IS NULL OR Owner = ‘’)
AND Category = ‘Mainframe Batch’
AND SubCategory = ‘Auto Alert’
AND Subject LIKE ‘%Subscription/Import%’
I already reviewed below API documentation, but couldn’t find any way to filter the tickets the way the customer is looking for. Please let me know if any alternative way to support this ask from the customer.