Hello, community.
I have a question.
In the new functions of FreshDesk we can add agent statuses.
But it seems to me that we can’t see this field via the API.
That it is in reading and especially in Update.
What do you think?
Best regard.
Stéphane
Hi @Steph78160,
Agent statuses in Freshdesk aren’t available through the API, so you can’t directly retrieve or update them via API endpoints.
What’s Possible:
No Direct API Access: There’s no API for getting or setting agent statuses.
Event-Driven Solution: Freshdesk offers product event hooks like onAgentAvailabilityUpdate in the App SDK. This lets you trigger custom actions when an agent’s availability changes.
Alternatives:
Custom App: If you need more control, you can build a custom app using the SDK to monitor agent availability changes via events.
Feature Request: If direct API access is essential, you can submit a feature request to Freshdesk.
Cheers!
