API export file download broken since Sep 26


We’ve been using the API to generate a export file and download it for several months without issues.

Since Sep 26, the file download started to return a 403 error even with the correct API key.

Our request flow works like this:

When I try to download the file ( using the correct API key/authentication ) is returns a 403 error. But before Sep 26, it was working fine.


curl —user REDACTED:REDACTED https://myaccount.freshdesk.com/api/attachments/103052043499/download
{“code”:“accessdenied”,“message”:“You are not authorized to perform this action.”}

Were there any recent changes in the API?