Hi,
We’ve been using the API to generate a export file and download it for several months without issues.
Since Sep 26, the file download started to return a 403 error even with the correct API key.
Our request flow works like this:
- A request is sent to https://myaccount.freshdesk.com/api/v2/account/export. It generates and returns the job id.
- I check https://myaccount.freshdesk.com/api/v2/jobs/${JOB_ID} and wait until the status changes to SUCCESS.
When I try to download the file ( using the correct API key/authentication ) is returns a 403 error. But before Sep 26, it was working fine.
Example:
curl —user REDACTED:REDACTED https://myaccount.freshdesk.com/api/attachments/103052043499/download
{“code”:“accessdenied”,“message”:“You are not authorized to perform this action.”}
Were there any recent changes in the API?