Hello Everyone,
We are trying to implement an API Integration from FreshCaller/FreshDesk to Trackit.
When running into this generally we are able to get all of the ticket information outside of the call recordings themselves.
I am aware that we can reference the ticket ID’s specifically to pull the recordings, but generally I’d like to find an API solution that grabs the data from the FreshCaller/FreshDesk including the call recording.
Since the call recording is generally not housed within FreshDesk, it is becoming a lot more cumbersome to have the integration set up easily without having multiple API calls or having to reference exact Ticket IDs.
I am working with a vendor on this, and am by no means an expert on API’s specifically, but I am able to pass along any information to someone more inclined.
Thank you for any help,
Nathan