API tickets limit timestamp range

We have a working call to freshDesk for tickets, however if that fails at the weekend and we restart the service we hit the 300 page limit. We are using the updated_since filter, however I cannot see another filter option such as “updated_before” that would allow us to catchup the tickets without hitting this 300 limit. Is there a way to filter the API call like this?

current API call example;


I am after something like;


Good Day! Welcome to the community!

There is no such thing called updated_before,
Instead, why can’t you use filter tickets, kindly refer to this document for more reference

Hope it helps :slight_smile: