It is possible that multiple agents/admins can get their own API keys. But the app can be installed only by Admin. The usual result is admin’s use their API keys to install the app.
Before I can answer further, The 429 Error code is returned when there are too many requests. By any chance, do you know if this error is thrown by the app platform or the Freshdesk API? If you don’t, please share the screenshots of the error?
I happen to have another one quite randomly that returns with a unique id, but I didn’t get it ^^’ so I can’t share a screenshot. often on requests in client.request
It is possible that multiple agents/admins can get their own API keys. But the app can be installed only by Admin. The usual result is admin’s use their API keys to install the app.
How do I get my agents to use their own API key to use the app?
finally is there a method that would allow the modification of the api key by an agent or an automated way?
@aliweb88 - This appears like an error that is thrown by the platform. It is possible for you to extend the rate limits by placing a request with the required justification.
The following article will elaboratively explain the steps.
Agents cannot use their own API key in their apps, it is currently a feature request in the form of Authentication by agents to consume APIs for their apps.