What is the actual issue? That will help analyze the cause of it.
The cookies can cause issues if the app depends on it. But it depends on the cookie use as well.
We have our app installed on two different Freshdesk instances. The one is our development instance and another is a client.
The developer instance was installed first and it works perfectly, where you can send and receive SMS’s (Text msgs) from within a ticket in Freshdesk.
When we then installed the app on the customer’s instance it would send but the replies wouldn’t come into Freshdesk, however the replies are being received by the sms engine.
When we investigated it looked like there were authentication issues on the customer’s FD site almost like it was using the wrong credentials.
So we tried the customer’s site in Incognito mode and it worked… almost like the cookies were storing the developer instance app credentials?
all of the above was done on the same machine.
That’s why we thought it had something to do with the cookies…
We weren’t sure whether we needed to do something in particular to ensure that the app used the correct credentials and not the stored credentials?
Hi there @Raviraj there seems to be a problem in Freshdesk where we are running two instances of the app front-end concurrently with one back-end. This is causing the app to get confused and i would like to know from your side is there any place where values might be stored other than the application and in a scenario where an application has more than one company as its user are there any cases that it needs special treatment.