Hello,
I want to create an custom application for Freshservice. I see placeholder “asset_sidebar“ in documentation, but new trial account of Freshservice doesn’t have sidebar for assets (see screenshot). So I don’t see the app for this placeholder. I found info that Freshworks changed CMDB to IT Asset management on 2026. Is it migration bug?
Update:
It looks like assets aren’t working correctly with the API either. I used the requests from the documentation for getting a ticket/change. For a ticket (domain/api/v2/tickets/1?include=assets), the asset attribute doesn’t appear in the response at all. For a change (domain/api/v2/changes/1), the attribute does appear, but it’s always empty. As far as I remember, I didn’t have these issues before (with the old design).
Update:
It is 100% migration bug. When I create API request to associate assets with ticket on Enterprise trial account, I got error: {“description”:“Validation failed”,“errors”:[{“field”:“assets”,“message”:“The Cmdb feature(s) is/are not supported in your plan”,“code”:“invalid_value”}]}
Method: PUT
API Path: domain/api/v2/tickets/25
Body: {“ticket”:{“assets”:[{“display_id”:1921},{“display_id”:1922}]}}
Hi, Did you find any way to read assets via MCP or API? Dealing with same issue. Thanks
Hello,
No, all my attempts either return an empty result or the error “The Cmdb feature(s) is/are not supported in your plan” (on an enterprise trial account)
