Hello,
I want to create an custom application for Freshservice. I see placeholder “asset_sidebar“ in documentation, but new trial account of Freshservice doesn’t have sidebar for assets (see screenshot). So I don’t see the app for this placeholder. I found info that Freshworks changed CMDB to IT Asset management on 2026. Is it migration bug?
Update:
It looks like assets aren’t working correctly with the API either. I used the requests from the documentation for getting a ticket/change. For a ticket (domain/api/v2/tickets/1?include=assets), the asset attribute doesn’t appear in the response at all. For a change (domain/api/v2/changes/1), the attribute does appear, but it’s always empty. As far as I remember, I didn’t have these issues before (with the old design).
Update:
It is 100% migration bug. When I create API request to associate assets with ticket on Enterprise trial account, I got error: {“description”:“Validation failed”,“errors”:[{“field”:“assets”,“message”:“The Cmdb feature(s) is/are not supported in your plan”,“code”:“invalid_value”}]}
Method: PUT
API Path: domain/api/v2/tickets/25
Body: {“ticket”:{“assets”:[{“display_id”:1921},{“display_id”:1922}]}}
