Assistance Required – Public App Not Triggering External Event

Product Customize x Workflows
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1

A customer has reported that one of our public apps is not functioning as expected. Upon reviewing the logs, we found that the external event is not being triggered. However, when we published the app as a custom app, it worked as expected.

Could you please assist us with this? Your prompt response would be greatly appreciated.

Please do let us know if you need any additional information.

Thanks,
Claret Ivin

2

Hi Support,

Just following up to check if there are any updates. Your prompt response would be greatly appreciated.

Thanks,
Claret Ivin

3

Hi @Claret_Ivin,

For account-specific production issues, please raise a support ticket. Our Engineering team can help troubleshoot and help you out.

Is there a support ticket already or shall I create one on your behalf?

4

Hi @Raviraj

We have raised a support ticket in Freshservice. Please find the link,
https://support.freshservice.com/support/tickets/17498157

5

Thanks, @Claret_Ivin.

I have followed internally to route this ticket to the right team.