Hi @Freshdesk. When I tried to update multiple tickets using the API api/v2/tickets/bulk_update with attachments of image, I met the problem.
{‘description’: ‘Validation failed’,
‘errors’: [{‘field’: ‘attachment_ids’,
‘message’: “There are no records matching the ids: ‘xxxxx’”,
‘code’: ‘invalid_value’}]}
I got the attachment id from one existing ticket and the attachments information field showed the id.
How can I find the correct attachment ids in Freshdesk? thanks