Automation needs improvement

[gokhanrz (Gökhan Rizaoglu)]

In the automation, one should be able to change all the ticket related fields, like requester (contact) of the ticket, First Response Due, Resolution Due, etc.

Also, one can add max two filters to an automation, it would be best if it was more as in conditions, events or so.

Sending an email to a third party would also be a good functionality. For specific tickets, we need to inform some third parties and doing all by forwarding one by one is a waste of time.

[Bene_Immanuel (Benny Immanuel)]

Hi @gokhanrz,

Yes, you can use the Automator to achieve these cases.

You can use the web request or trigger webhook functionality to notify the third-party system.

Hope this helps!

Thank you

[gokhanrz (Gökhan Rizaoglu)]

Hi @Bene_Immanuel,

Thanks for your reply! I will check the documentation regarding web request and trigger webhook functionalities.

Have a nice day!