I need to perform exactly the same procedure we can do by the Freshdesk UI when creating a New Email, but via API:
I believe it is the same operation as creating an outbound email.
Assuming this is the right operation, there is a difference: through the UI I can include CC email addresses…
…while through the ‘create outbound email’ API operation there seems to be no way of including them. I expected it to accept the same ‘cc_emails’ value as in the ‘Create a Ticket’ API operation, but it seems it doesn’t.
So, is there any way of including CC emails when using the API command to create an outbound email?
Thanks a lot!