Can custom fields in Freshservice be included in Reporting and Analytics?

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Hello Contributors,

We would like to know, How we shall get the User custom fields in the Analytical and report generation of Freshservice.

Please assist us with the same.

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@Abinaya_Gunasekaran I would like to know the same. If you figured out a solution to the challenge, please let me know. @tejakummarikuntla

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Yes, we had a solution for the same, Hina.

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so how do i go about doing it. is there documentation/ demo that I can be directed to please.

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@Abinaya_Gunasekaran
Hello, can you share your solution for reporting on custom fields?
Many thanks,
Ken

8

Hello @KenH and @Hina

A quick update !

After confirming that custom objects can’t be directly integrated into our analytics and reporting module, we built a custom full-page application to meet your reporting needs. This solution allows you to create detailed reports with advanced analytics and a user-friendly interface.

For further details, Kindly contact us at support@saasly.in.