I am working on a third-party inbound call integration. When I receive a response from their system, I need to open a popup and trigger an external event from the client-side CTI app, but I want to avoid using webhooks. How can I achieve this, and what alternatives are available to webhooks for triggering such events directly from the client side?
Hi,
You can use websockets for this. For that you have to create a websocket server at your server end and the client app on freshdesk can then connect with it.
Whenever I receive a response from the WebSocket from the backend, I need to trigger a specific ticket based on the response_ticket_id
. Are there any events to open a specific ticket? Additionally, how can I trigger the iframe before receiving the response from the WebSocket? If the iframe (web URL) is opened, then I can display the inbound call popup.
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