Hello,
I have also noticed this to be an issue when trying to test applications locally while using Freshservice’s Modern Ticket UI. Tickets are appending “?current_tab=details” to the ticket properties page.
https://mydomain-fs-test.freshservice.com/a/tickets/318?current_tab=details as an example
This is causing interference with our current documentation. I can confirm that how @Roy managed to solve the issue does in fact work. My questions are should the product team fix the url endpoint to end in just the ticket id? Is this going to interfere with API calls? And should the documentation for both the FDK and the additional logging when using the FDK reflect the new url while using the Modern UI?
If we are going to need to simply combine “dev=true” in with the current appended query string, then we should be sure to make an announcement to the Developer Community to save our developers time in search for a solution.
Thanks @Roy for going through and finding a solution. I am glad I stumbled across your post, or I would have been pulling my hair out looking for a solution lol.
Take care,
Zach