Can oauth based request to fetch current ticket conversations be used in freshdesk (not freshservice)

[Kuba_Nowak]

I want to fetch ticket conversation details for summarization in the frontend freshdesk app.
Those are not available via DataApi (only ticket id and other fields).

This blog describes getting the data via api using oauth

Freshworks Developer Platform Docs

Still it mentions:
A Freshservice trial account
Also you need to check “service_ticket” in docs to actually have documentation for accessing freshworks resources.

Does it mean that its not possible to use oauth flow for freshdesk?
Is there maybe a different method for feching such data in frontend app.

Would appriciate help

Thanks in advance,
Kuba!

[Himanshu_Sharma]

Hi @Kuba_Nowak,

Freshworks OAuth is currently supported for Freshservice and CRM solutions, but not for Freshdesk.

To fetch ticket conversation details within your Freshdesk frontend app, you should use the standard Freshdesk Ticket Conversation APIs. You can access these endpoints directly from here.

Here are the relevant Conversation API endpoints:

• List All Conversations of a Ticket

• View a Conversation (archived)

• Update Conversation

• Delete Conversation

The List All Conversation of a Ticket endpoint should provide the content you need for summarization.