Can ticket association API show merged ticket relation?

Lance · January 30, 2024, 10:22pm

Hello,

I’m trying to get the information about the merged ticket in Freshdesk. After go through the API Documentation #ticket_association, I’m not sure if the result can include information about whether a ticket is being merged or not.
The documentation states that it can show parent-child and linked ticket relation.

I have tried this API on a merged ticket and it returns “404 Not Found” but works on a parent-child relation ticket.

My question would be can the ticket association API actually show merged ticket relation? I want to make sure it’s not any configuration error or misreading of the documentation.

Thanks

zach_jones_noel · January 31, 2024, 5:02am

Hey @Lance,

I’ve raised this concern to Freshdesk support.

Lance · January 31, 2024, 5:13am

Thanks for the escalation.
Hope it can be resolved soon.

system · April 30, 2024, 5:14am

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