Can we change the type of ticket to service request programmatically. Currently the API supports only the incident type

[akash.pagare]

Currently the API documentation says it only supports the Incident type.

Do we have any workaround on this?

[pranz (Gowtham M)]

Hello Akash,

If you have a service item created in the service catalog, then you can use the API raise service request to raise a new service request.

But if you don’t have a service item, then you could just raise an incident request and later use update a ticket to update the ticket type to ‘Service Request’. So, we use two API calls.
ex : API body to update a ticket while using bypass_mandatory parameter

{
    "ticket": {
        "type": "service request"
    }
}

Thanks to you, I just tested it, and it seems to be working fine.