Cannot delete custom app says "This app has been installed in your account. Please uninstall the app before deleting it."

App Platform
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1

Hello,

When I try deleting a custom app from my developer portal it says “This app has been installed in your account. Please uninstall the app before deleting it.” When I got to my Fresdesk account’s setting and choose Apps, it says “These apps are currently available only in the old Freshdesk”

Is this a catch-22? It won’t let me delete it because it is installed but it won’t let me uninstall it. What can be done?

Screen Shot 2020-11-05 at 2.02.13 PM
Screen Shot 2020-11-05 at 2.02.13 PM2228×330 35.3 KB

Thanks!

3

Hi @Thierry_Klesse,
Welcome to the developer community :tada:

Looks like you have an extension which is built on older version. We will help you in uninstalling the app.

4

Awesome @ManiDeepak_Vandrangi.

5

To close the topic, We had helped @Thierry_Klesse delete the older app. We are doing changes from our end so that such issues won’t happen again.