We have developed a marketplace custom app for Freshdesk called “Setmore,” which has been published. We are currently planning to change the OAuth domain from the old one to a new one. The old auth domain’s access token and refresh token will not be compatible with the new one.
We would like to know the following consequences:
- Will this change affect the existing users who use the app with the old OAuth domain? If so, how will it affect them?
- Will you be able to support the existing users who are using the app with the old OAuth domain build?
- If we cannot support them, what could be the possible solution? Will they need to reinstall the app?
- Is there any possibility from our custom app to support both the auth domain?
