Click-to-call event does not work for CTI app in Freshworks CRM


Im trying to implement a click 2 call with the call button in Contact module or a click in a phone number. But when this events run, they only pop up the cti app. They don´t send any event to the client events handler.

There´s no information about this in the freshworks CRM’s documentation. So i think it should be the same as in the freshdesk apps.(Events Methods)

@Nicolas_Giannici Please take a look at the code snippet shown in this post for reference to the right event for Freshsales and Freshworks CRM.

The event name varies from Freshdesk to Freshworks CRM. Instead of “cti.triggerDialer” event name, “calling” is used for the click-to-call event for Freshworks CRM.