Consuming Freshsales API with OAuth

[Karuppu_Samy]

Hi Guys,

This is for the integration between a third party system into Freshsales suite.

Followed by the freshsales API documention:

Mentioned the Basic auth using able access API’s but know we need more secure way to access API’s like OAuth authentication.

[justin (Justin George)]

Freshdesk has OAuth implementation OAuth (freshdesk.com)

[Karuppu_Samy]

Yeah there is I know.

We need to connect Freshsales account from third party system using OAuth instead Basic auth.

The third party system also want to build an app(Not freshsales custom app) for their side.

[Santhosh (Santhosh Balusamy)]

@Karuppu_Samy,
Good Day!
For now, I think there is no way to access API other than basic Authentication.
kindly take a look at Freshsales | Refreshingly new CRM & Deal Management Software for more reference about the authentication mechanism used by the product.

Anyways I will pass this request to the product team and get back to you at the earliest.

Thanks

[Karuppu_Samy]

Thank you for the way of to solving the problem(Passed the request to the product team).

Let me know once you got any update from product team.

Thank you.

[Santhosh (Santhosh Balusamy)]

@Karuppu_Samy ,
The product team confirms that it is not possible to use OAuth authentication and only basic Authentication is available.

Thanks

[Karuppu_Samy]

Okay Santhosh.

Thank you for the confirmation.