We are building a Custom App in Freshdesk to create a new ticket upon email subject change.
But we have observed that for the customer reply event when a conversation is been created in the ticket if the ticket has eight conversation. The last six conversation is been updated to the ticket thread remaining conversation is not been updated. Could you please let us know if there is any limit on the conversation that are appended to the ticket.
This is the ticket it has more than six conversation.
for this ticket, in the latest reply last 4 replies has been updated remaining conversations has been missed