We wanted integrate FreshService with ServiceNow. currently we are utilizing workflow automator for Integration. We are able to create/update incidents in ServiceNow but we are facing some challenges in converting description HTML field to normal string. We have used liquid filters i.e., strip_html and sanitize_html but, it is not helping in converting the html to normal string.
Assuming you are referencing the description of the ticket, there is a hidden placeholder “{{ticket.description_text}}”. In the API, we noticed in the ticket schema, there was a description_text property and we have used in workflows for integrations and other purposes before.
