@Priyadharshini_Ramas Actually, our team has migrated all the existing apps which are in production to use v2 of Crayons and the URL will have “@2”.
Only when you publish a new version of the app, you will have to add “@2” to the URL as mentioned in the Crayons v2 documentation.
In the screenshot shared, it shows the whole Freshdesk page’s code. Could you right-click on the app and inspect the app’s code? You can find the HTML code you have used in the app if you do so.
Could you check if the Crayons CDN URL used in the HTML content of the app has “@2” in the imported script’s CDN URL?
It should look like the following script.
<script nomodule="" src="https://unpkg.com/@freshworks/crayons@2/dist/crayons/crayons.js"></script>